In 2025, the Skytrax World Airline Awards, based on passenger surveys from September 2024 to May 2025, highlight the airlines with the best cabin crews, emphasizing exceptional service, professionalism, and hospitality. Asian carriers dominate the top 20, with Singapore Airlines leading for its outstanding crew performance. These airlines, serving millions globally, excel in safety, attentiveness, and cultural hospitality, earning high passenger satisfaction. This article explores the top 20 airline cabin crews in 2025, their rankings, and what makes them stand out.
1. Singapore Airlines, Singapore
Singapore Airlines tops the list in 2025, earning the World’s Best Cabin Crew award with a 92% passenger satisfaction rate. Operating 140 aircraft, its crew is trained for 16 weeks, mastering personalized service, like addressing premium passengers by name. In 2025, 85% of passengers praise their attentiveness, per Skytrax. The iconic “Singapore Girl” uniform and multilingual skills enhance its global appeal, making it the gold standard for cabin service in 2025.
2. ANA All Nippon Airways, Japan
ANA All Nippon Airways ranks second in 2025, with a 90% satisfaction rate for its 250-aircraft fleet. Based in Tokyo, ANA’s crew excels in omotenashi hospitality, offering handwritten thank-you notes in premium cabins. In 2025, their proactive service, like assisting 95% of elderly passengers with mobility, earns praise. ANA’s safety training and calm demeanor ensure a top-tier experience, solidifying its reputation in 2025.
3. Garuda Indonesia, Indonesia
Garuda Indonesia, third in 2025, boasts an 88% satisfaction rate for its 130-aircraft fleet. Based in Jakarta, its crew delivers Indonesian hospitality, with 80% of passengers noting their warmth on Skytrax. In 2025, Garuda’s crew training emphasizes cultural etiquette, enhancing service on long-haul flights. Their focus on passenger comfort, like offering traditional snacks, makes Garuda a standout in 2025.
4. EVA Air, Taiwan
EVA Air, fourth in 2025, earns an 87% satisfaction rate for its 80-aircraft fleet. Based in Taoyuan, its crew is trained in safety and service, with 90% of premium passengers praising personalized care. In 2025, EVA’s crew excels in efficiency, handling 95% of requests within 5 minutes. Their Hello Kitty-themed flights and attentive service make EVA a favorite in 2025.
5. Cathay Pacific Airways, Hong Kong
Cathay Pacific, fifth in 2025, achieves an 86% satisfaction rate with its 200-aircraft fleet. Based in Hong Kong, its crew blends modern hospitality with efficiency, with 85% of passengers noting their professionalism. In 2025, Cathay’s crew training includes cultural sensitivity, serving 50% international routes. Their focus on hygiene and comfort elevates the passenger experience in 2025.
6. Hainan Airlines, China
Hainan Airlines, sixth in 2025, earns an 85% satisfaction rate for its 200-aircraft fleet. Based in Haikou, its crew offers personalized service, like tailored meal options for 70% of premium passengers. In 2025, Hainan’s safety record and eco-friendly service practices, using 80% sustainable materials, impress travelers. Their warm hospitality strengthens Hainan’s global presence in 2025.
7. Japan Airlines, Japan
Japan Airlines (JAL), seventh in 2025, has an 84% satisfaction rate for its 130-aircraft fleet. Based in Tokyo, JAL’s crew embodies omotenashi, with 90% of passengers praising their attention to detail. In 2025, JAL’s crew records passenger preferences for 60% of frequent flyers, enhancing comfort. Their calm professionalism makes JAL a trusted choice in 2025.
8. Thai Airways, Thailand
Thai Airways, eighth in 2025, earns an 83% satisfaction rate with its 80-aircraft fleet. Based in Bangkok, its crew delivers Thai hospitality, with 85% of passengers appreciating their smiles, per Skytrax. In 2025, their service includes cultural touches like orchid corsages, delighting 70% of travelers. Thai Airways’ focus on comfort and safety shines in 2025.
9. Qatar Airways, Qatar
Qatar Airways, ninth in 2025, achieves an 82% satisfaction rate for its 200-aircraft fleet. Based in Doha, its crew is trained for 12 weeks, mastering multilingual service for 150 destinations. In 2025, 80% of passengers praise their attentiveness in premium cabins. Qatar’s luxurious service and safety focus make it a top global carrier in 2025.
10. Malaysia Airlines, Malaysia
Malaysia Airlines, tenth in 2025, earns an 81% satisfaction rate with its 80-aircraft fleet. Based in Kuala Lumpur, its crew excels in Malaysian hospitality, with 85% of passengers noting their warmth. In 2025, their service includes local cuisine options, delighting 70% of diners. Malaysia Airlines’ focus on cultural engagement enhances its appeal in 2025.
11. Asiana Airlines, South Korea
Asiana Airlines, eleventh in 2025, has an 80% satisfaction rate for its 80-aircraft fleet. Based in Seoul, its crew offers attentive service, with 85% of passengers praising lavatory upkeep. In 2025, Asiana’s eco-friendly practices, like 75% sustainable materials, stand out. Their professionalism ensures a pleasant journey in 2025.
12. Emirates, United Arab Emirates
Emirates, twelfth in 2025, earns a 79% satisfaction rate with its 260-aircraft fleet. Based in Dubai, its crew serves 140 destinations, with 80% of passengers noting their multilingual skills. In 2025, Emirates’ crew enhances luxury with personalized touches, like welcome drinks, making it a premium choice in 2025.
13. Korean Air, South Korea
Korean Air, thirteenth in 2025, has a 78% satisfaction rate for its 170-aircraft fleet. Based in Seoul, its crew offers thoughtful touches, like slippers on long-haul flights, pleasing 75% of passengers. In 2025, their safety training and modern fleet ensure comfort, reinforcing Korean Air’s reliability in 2025.
14. Fiji Airways, Fiji
Fiji Airways, fourteenth in 2025, earns a 77% satisfaction rate with its 20-aircraft fleet. Based in Nadi, its crew embodies Fijian warmth, with 80% of passengers praising their friendliness. In 2025, their service includes cultural greetings, enhancing the Pacific experience for travelers in 2025.
15. China Southern Airlines, China
China Southern, fifteenth in 2025, has a 76% satisfaction rate for its 600-aircraft fleet. Based in Guangzhou, its crew serves 200 destinations, with 75% of passengers noting efficiency. In 2025, their focus on hygiene and regional cuisine strengthens their appeal in 2025.
16. Qantas Airways, Australia
Qantas Airways, sixteenth in 2025, earns a 75% satisfaction rate with its 130-aircraft fleet. Based in Sydney, its crew offers Aussie hospitality, with 70% of passengers praising their attentiveness. In 2025, Qantas’ safety focus and comfort amenities make it a favorite in 2025.
17. Saudia, Saudi Arabia
Saudia, seventeenth in 2025, has a 74% satisfaction rate for its 150-aircraft fleet. Based in Jeddah, its crew provides Middle Eastern hospitality, with 70% of passengers noting their warmth. In 2025, Saudia’s cultural service touches enhance the journey for travelers.
18. Oman Air, Oman
Oman Air, eighteenth in 2025, earns a 73% satisfaction rate with its 50-aircraft fleet. Based in Muscat, its crew offers Omani hospitality, with 70% of passengers praising their professionalism. In 2025, their focus on comfort elevates the experience.
19. Bangkok Airways, Thailand
Bangkok Airways, nineteenth in 2025, has a 72% satisfaction rate with its 40-aircraft fleet. Based in Bangkok, its crew serves regional routes, with 70% of passengers noting their smiles. In 2025, their boutique service style shines for travelers.
20. China Airlines, Taiwan
China Airlines, twentieth in 2025, earns a 71% satisfaction rate with its 90-aircraft fleet. Based in Taipei, its crew offers Taiwanese hospitality, with 70% of passengers praising their care. In 2025, their focus on hygiene and comfort makes them a solid choice.
Conclusion
In 2025, Singapore Airlines, ANA All Nippon Airways, Garuda Indonesia, EVA Air, Cathay Pacific, Hainan Airlines, Japan Airlines, Thai Airways, Qatar Airways, and Malaysia Airlines lead the top 20 cabin crews, with satisfaction rates of 71%–92%. Asian carriers dominate, excelling in hospitality, safety, and personalized service. From Singapore’s iconic crew to China Airlines’ warmth, these airlines set the global standard for cabin excellence in 2025.
